Terms & Conditions
Last Revised: 31 July
2023
IMPORTANT: PLEASE READ
THESE TERMS OF USE CAREFULLY. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO
BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE.
IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS WEBSITE.WEBSITE, YOU AGREE TO
BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE.
IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS WEBSITE.
These Terms of Use apply
to your access to, and use of, all or part of any website or mobile
application of Long Heng
and any other site, mobile application or online service where these Terms of
Use
are posted or
incorporated by reference (collectively, the "Sites"). These Terms of
Use do not alter in
any way the terms or
conditions of any other agreement you may have with Long Heng or its affiliated
companies for products, services or otherwise. If you are using the
Sites on behalf of any
entity, you represent and warrant that you are authorized to accept these
Terms of Use on such entity's behalf, and that such entity agrees to indemnify you and Long Heng for violations of these Terms of Use. These Terms of Use contain disclaimers and other provisions that limit our liability to you.
In the event there is
any conflict or inconsistency between these Terms of Use and any other terms
of use that appear on
the Sites, these Terms of Use will govern. However, if you navigate away from
the Sites to a
third-party site, you may be subject to alternative terms and conditions of
use, as may
be specified on such
site. In such an event, the terms and conditions of use applicable to that site
will govern your use of
that site.
While we make reasonable
efforts to provide accurate and timely information about Long Heng and its
affiliates on the Sites, you should not assume that the information is
always up to date or that the Sites contain all the relevant information available about Long Heng and its affiliates.
Long Heng reserves the
right to change or modify these Terms of Use or any
policy or guideline of
the Sites, at any time and in its sole discretion. Any changes or modifications
will be effective
immediately upon posting the revisions to the Sites, and you waive any right
you
may have to receive
specific notice of such changes or modifications. Your continued use of the
Sites
will confirm your
acceptance of such changes or modifications; therefore, you should frequently
review these Terms of
Use and applicable policies to understand the terms and conditions that apply
to your use of our
Sites. If you do not agree to the amended terms, you must stop using the Sites.to your use of our
Sites. If you do not agree to the amended terms, you must stop using the Sites.
Eligibility,
Registration and Account
The Sites are not
targeted towards, nor intended for use by, anyone under the age of eighteen
(18).
If you are thirteen (13)
years or older but under the age of eighteen (18) years, you should review
these Terms of Use with
your parent or guardian to make sure you and your parent or guardian
understand and agree to
these Terms of Use. Should your parent or guardian not agree to these understand and agree to
these Terms of Use. Should your parent or guardian not agree to these
Terms of Use, you must
stop the use of these Sites.
In order to participate
in certain areas of our Sites, you will need to register for an account. You
agree to (a) create only one account;
(b) provide accurate,
truthful, current and complete information when creating your account
(c) maintain and
promptly update your account information;
(d) maintain the
security of your account by not sharing your password with others and
restricting
access to your account
and your computer;
(e) promptly notify
Long Heng if you discover or otherwise suspect any
security breaches
relating to the Sites; and
(f) take responsibility
for all activities that occur under your account and accept all risks of
unauthorized access.
Privacy
Please read the Privacy
Policy carefully to understand how Long Heng and its
affiliates collect use
and disclose personally identifiable information from users of the Sites.
Site Disclaimer
The materials and
information on the Sites may include technical inaccuracies or typographical
errors. The materials,
information and services on the Sites are provided “as is” without
any
conditions, warranties
or other terms of any kind. Accordingly, to the maximum extent permitted by
applicable law, Long Heng
disclaims all warranties and conditions, express or
implied, including,
without limitation, implied warranties or conditions of merchantability,
satisfactory quality,
fitness for a particular purpose or need, accuracy, title and non-infringement
as
to the Sites and the
information, content and materials contained therein, or that the use of the
Sites is on an
uninterrupted basis or is in compliance with laws applicable to users, or that
information about users
transmitted in connection with the Sites will be successfully, accurately or
securely transmitted.
Copyright and Limited
License
Unless otherwise
indicated, the Sites and all content and other materials therein, including,
without
limitation, the Long Heng
logo and all designs, text, graphics, pictures,
information, data,
software, sound files, other files and the selection and arrangement thereof
(collectively,
"Site Materials") are the proprietary property of Long Heng or its
licensors and are
protected by Singapore and international copyright laws.
You are granted a
limited, non-sublicensable license to access and use the Sites and Site
Materials
for personal and
informational purposes only. Such license is subject to the Terms of Use and
does
not include: (a) any
resale or commercial use of the Sites or Site Materials; (b) the collection and
use
of any product listings,
pictures or descriptions; (c) the distribution, public performance or public
display of any Site
Materials; (d) modifying or otherwise making any derivative uses of the Sites
and
the Site Materials, or
any portion thereof; (e) use of any data mining, robots or similar data
gathering or extraction
methods; (f) downloading (other than the page caching) of any portion of the
Sites, the Site
Materials or any information contained therein, except as expressly permitted
on the
Sites; or (g) any use of
the Sites or the Site Materials other than for its intended purpose. Any use of
the Sites or Site
Materials other than as specifically authorized herein, without the prior
written
permission of Long Heng,
is strictly prohibited and will terminate the license
granted herein. Such
unauthorized use may also violate applicable laws, including, without
limitation, copyright
and trademark laws and applicable communications regulations and statutes.
Unless explicitly stated
herein, nothing in these Terms of Use shall be construed as conferring in any
manner, whether by
implication, estoppel or otherwise, any title or ownership of, or exclusive
use-
rights to, any
intellectual property or other right and any goodwill associated therewith.
Copyright Claim
If you believe any
material available via the Sites infringes a copyright you own or control, you
may
file a notification of
such alleged infringement with Long Heng by sending an
e-mail to Long Heng
Customer Care.
In the notification, you
should identify the URL containing the materials that you believe to infringe a
copyright you own or
control and should also provide the sufficient supporting materials to show
that you own or control
the copyright on which basis you submit the notification. If you are
authorized by the owner
of the copyright to submit the notification, you should also provide the
sufficient supporting
materials to show such authorization. Long Heng
reserves the right to
require you to provide additional supporting materials as we consider
appropriate in our sole
discretion. You should note that if you knowingly misrepresent in your
notification that the
material or activity is infringing, you will be liable for any damages,
including
costs and attorneys'
fees, incurred by us or the alleged infringer as the result of our relying upon
such misrepresentation
in removing or disabling access to the material or activity claimed to be
infringing.
Long Heng has also adopted
a policy of terminating, in appropriate
circumstances and in our
sole discretion, users who are deemed to be repeat infringers. Long Hengmay also,
in its sole discretion, limit access to the Sites and/or terminate the
accounts of any users
who infringe any intellectual property rights of others, whether or not there
is
any repeat infringement.
Trademark Information
Long Heng and the Long Heng
logo are registered
trademarks of Long Heng.
All other Long Heng
trademarks, service
marks, domain names, logos, company names and indicia of origin referred to trademarks, service
marks, domain names, logos, company names and indicia of origin referred to
on the Sites are either
trademarks, service marks, domain names, logos, company names or indicia
of origin or are
otherwise the property of Long Heng or its affiliates or
licensors. Other product
or company names referred to on the Sites may be trademarks of their
respective owners. You
may not use any trademark, service mark, domain name, logo, company
name, trade name or
indicia of origin of Long Heng or our affiliated
companies or any third
party without permission from the owner of the applicable trademark,
service mark, domain
name, logo, company name, trade name or indicia of origin. You may contact
Long Heng by sending an
e-mail to Long Heng
Customer Care to request
written permission to use trademarks, indicia of origin and materials on
the Sites for purposes
other than stated in these Terms of Use or for all other questions relating to
the Sites.
All rights not expressly
granted are reserved.
Restrictions on Use
The Sites may include
interactive areas in which you or other registered users may create, post, send
or store messages,
materials, data, information, text, music, sound, photos, video, graphics,
applications, tags,
code, links or other items or materials on the Sites ("User
Content"). By using the
Sites, you agree not to
post, upload, transmit, distribute, store, create or otherwise publish through
the Sites any of the
following:
a. Unless specifically
requested by Long Heng, any “sensitive” personally
identifiable information
about yourself or another person (including, but not limited to, information
that relates to health
or medical conditions, personal identification numbers, social security
numbers, credit cards,
bank accounts or other financial information, other information concerning
trade union membership,
sex life, political opinions, criminal charges or convictions, religious
beliefs,
racial or ethnic origin,
or other sensitive matters);
b. User Content that is
unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd,
sexually explicit,
suggestive, harassing, threatening, violent, invasive of privacy or publicity
rights,
abusive, inflammatory,
fraudulent, otherwise objectionable or which threatens our relationships
with our employees,
partners, customers or suppliers;
c. User Content that may
infringe any patent, trademark, trade secret, copyright or other intellectual
or proprietary right of
any party. By posting any User Content, you represent and warrant that you
have the lawful right to
distribute and/or publish such User Content;
d. User Content that
impersonates any person or entity or otherwise misrepresents your identity or
affiliation with another
person or entity;
e. Spam, direct
marketing communications or any unsolicited advertising, promotional materials
or
other forms of
solicitation or commercial content;
f. User Content that
constitutes, encourages or provides instructions for a criminal offense,
violates
the rights of any party
or that creates liability or violates any applicable local, state, national or
international law;
g. Viruses, spyware,
Trojan horses, easter eggs or any other harmful, disruptive or destructive
files;
and
h. User Content that, in
the sole judgment of Long Heng, is objectionable,
restricts or inhibits
any other person from using or enjoying the Sites or which damages the image or
rights of Long Heng, other
users or third parties.
Long Heng does not
control, take responsibility for or assume liability for any
User Content posted,
stored or uploaded by you or any third party, or for any loss or damage
thereto, nor is
Long Hengliable for any user conduct or any mistakes,
defamation, slander,
libel, omissions, falsehoods, obscenity, pornography or profanity you may
encounter. The
interactive areas are generally designed as open and public community areas for
connecting and sharing
with other people. When you participate in these areas, you understand that connecting and sharing
with other people. When you participate in these areas, you understand that
certain information and
content you choose to post may be displayed publicly. You are solely
responsible for your use
of the Sites and agree to use the interactive areas at your own risk.
If you become aware of User
Content that you believe violates these Terms of Use, you may report it If you become aware of User
Content that you believe violates these Terms of Use, you may report it
by sending an e-mail
toLong Heng Customer Care. Enforcement of these
Terms of Use, however,
is solely in our discretion and absence of enforcement in some instances Terms of Use, however,
is solely in our discretion and absence of enforcement in some instances
does not constitute a
waiver of our right to enforce the Terms of Use in other instances. In
addition,
these Terms of Use do
not create any private right of action on the part of any third party or any
reasonable expectation
or promise that the Sites will not contain any content that is prohibited by
these Terms of Use.
Long Heng reserves the right, and has absolute
discretion, to remove,
screen or edit any User Content on the Sites at any time and for any reason
without notice. You are
solely responsible for creating backup copies and replacing any User Content
you post or store on the
Sites at your sole cost and expense.
If you are viewing the
Sites on a public computer or are otherwise using a computer to which
multiple people have
potential access, be sure to follow all relevant instructions to ensure you are
sufficiently
disconnected and logged off the Sites and the computer system you are using to
prevent
unauthorized User
Content.
License to User Content
You represent and
warrant that your User Content is not subject to any confidentiality
obligations
and that you own and
control all of the rights to the User Content or otherwise have the right to
grant the rights to
Long Heng that you grant herein. Long Heng claims no ownership or control over any
User Content, except as otherwise provided
herein, on the Sites or
in a separate agreement. However, by submitting or posting User Content on
the Sites, you grant
Long Heng, its affiliates and designees a worldwide,
perpetual, irrevocable,
non-exclusive, fully-paid up and royalty free license to use, sell, reproduce,
prepare derivative
works, combine with other works, alter, translate, distribute copies, display, prepare derivative
works, combine with other works, alter, translate, distribute copies, display,
perform, publish, license
or sub-license the User Content and your name and likeness in connection
with such use of your
User Content. By posting User Content, you hereby release Long Heng, its
affiliates and designees and their employees, directors, officers and agents
from
any claims that such
use, as authorized above, violates any of your rights and you understand that
you will not be entitled
to any compensation for any use of your User Content.
Submission of Ideas
Separate and apart from
the User Content you provide, you can submit questions, comments,
feedback, suggestions,
ideas, plans, notes, drawings, original or creative materials or other
information about
Long Heng, our Sites and our products (collectively,
"Ideas").
Ideas, whether posted to the Sites or provided to Long Heng by
email or otherwise are
entirely voluntary, non-confidential, gratuitous and non-committal. Long Heng
shall own exclusive rights, including all intellectual property rights, and
shall be entitled to the
unrestricted use and dissemination of Ideas for any purpose, commercial or
otherwise, without
acknowledgment or compensation to you. Do not send us Ideas if you expect to
be paid or want to
continue to own or claim rights in them; your Ideas might be great, but we may
have already had the
same or similar idea and we do not want disputes.
Links
You are granted a
limited, non-exclusive right to create text hyperlinks to the Sites for non-
commercial purposes,
provided such links do not portray Long Heng in a false,
misleading, derogatory
or otherwise defamatory manner and provided further that the linking site
does not contain any
obscene, pornographic, sexually explicit or illegal material or any material
that
is offensive, harassing or
otherwise objectionable. This limited right may be revoked at any time. In is offensive, harassing or
otherwise objectionable. This limited right may be revoked at any time. In
addition, you may not
use Long Heng logo or other proprietary graphics to
link to our Sites without
our express written permission. Further, you may not use, frame or utilize
framing techniques to
enclose any Long Heng trademark, logo or other
proprietary information,
including the images found at the Sites, the content of any text or the
layout/design of any
page or form contained on a page on the Sites without our express written
consent. Except as noted
above, you are not conveyed any right or license by implication, estoppel
or otherwise in or under
any patent, trademark, copyright or proprietary right of Long Heng or any third
party.
Long Heng makes no claim
or representation regarding, and accepts no
responsibility for, the
quality, content, nature or reliability of embedded content, third-party
websites accessible via
hyperlink or websites linking to the Sites. Such sites are not under the
control
of Long Heng and Long Heng
is not responsible for any
embedded content or the
content of any linked site or any link contained in a linked site, or any
review, changes or
updates to such sites. Long Heng and its users may
provide these links as a
convenience to you, but the inclusion of any link does not imply affiliation,
endorsement or adoption
by Long Heng of any site or any information
contained therein. When
you visit other sites via links or embedded content, you should understand
that our terms and
policies no longer govern and that the terms and policies of those third party
sites will now apply.
You should review the applicable terms and policies, including privacy and data
gathering practices, of
any site to which you navigate from our Sites.
Third Party Content
Long Heng may provide
third party content on the Sites and links to web
pages and content of
third parties (collectively, “Third Party Content”) as a service to
those
interested in this
information. We do not control, endorse or adopt any Third Party Content and
can
make no guarantee as to
its accuracy or completeness. You acknowledge and agree that Long Heng is not
responsible or liable in any manner for any Third Party Content and
undertakes no
responsibility to update or review such Third Party Content. You agree to use
such
Third Party Content
contained therein at your own risk.
Advertisements and
Promotions; Third-Party Products and Services
Long Heng may display
advertisements and promotions from third parties on
the Sites or may
otherwise provide information about or links to third-party products or
services.
Your business dealings
or correspondence with, or participation in promotions of, such third parties,
and any terms
conditions, warranties or representations associated with such dealings or
promotions, are solely
between you and such third party. Long Heng is not
responsible or liable
for any loss or damage of any sort incurred as the result of such dealings or
promotions or as the
result of the presence of such non-Long Heng
advertisers or third
party information on the Sites.
Limitation on Liability
TO THE FULLEST EXTENT
PERMITTED UNDER APPLICABLE LAW, IN NO EVENT SHALL (I) Long Heng and its
affiliated companies (INCLUDING THEIR employees, officers, directors,
contractors, service
providers, ADVISORS and consultants) and (ii) Long Heng
AND THE Long Heng OF
COMPANIES: (A) BE LIABLE TO YOU WITH
RESPECT TO THE USE OF OR
INABILITY TO USE THE SITES, the content or the materials contained in
or accessed through the
Sites (including without limitation any damages caused by or resulting from or accessed through the
Sites (including without limitation any damages caused by or resulting from
reliance by YOU on any
information obtained from Long Heng and its affiliates
and their designees);
AND (B) BE LIABLE TO YOU FOR ANY DIRECT LOSSES, DAMAGES FOR LOSS OF
GOODWILL, LOSS OF
INCOME, LOST PROFITS, LOSS, THEFT OR CORRUPTION OF USER INFORMATION,
THE INABILITY TO USE THE
SITES OR ANY OF ITS FEATURES OR DEVICE FAILURE OR MALFUNCTION,
INDIRECT LOSSES,
SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES.
Long Heng does not
guarantee that the functions contained in the Sites will
be uninterrupted or error-free,
that the Sites or its server will be free of viruses or other harmful
components, or that
defects will be corrected even if Long Heng is aware of
them.
Indemnification
You agree to defend,
indemnify and hold harmless Long Heng and its affiliates
and independent
contractors, service providers and consultants, and their respective officers,
directors, employees and
agents, from and against any claims, damages, costs, liabilities and
expenses (including, but
not limited to, reasonable attorneys’ fees) arising out of or related to
(a)
your use of the Sites;
(b) any User Content or Ideas you provide; (c) your violation of these Terms of
Use; (d) your violation
of any rights of another; or (e) your conduct in connection with the Sites.
Modifications to the
Sites
Long Heng reserves the
right to modify or discontinue, temporarily or
permanently, the Sites
or any features or portions thereof without prior notice to you. You agree
that Long Heng will not be
liable for any modification, suspension or
discontinuance of the
Sites or any part thereof.
Jurisdiction and
Compliance with Laws
Access to and use of the
Sites and these Terms of Use are governed by the laws of Singapore,
without resort to
conflict of law provisions. Any legal action or proceeding relating to your
access to,
or use of, the Sites or
these Terms of Use shall be instituted only in the courts of Singapore. You and
Long Heng agree to submit
to the jurisdiction of, and agree that venue is
proper in, these courts in
any such legal action or proceeding.proper in, these courts in
any such legal action or proceeding.
Termination
Notwithstanding any of
these Terms of Use, Long Heng reserves the right,
without notice and in
its sole discretion, to terminate your license to use the Sites and your
account
and to block or prevent
your future access to, and use of, the Sites.
Severability
If any provision of
these Terms of Use shall be deemed unlawful, void or for any reason
unenforceable, then that
provision shall be deemed severable from these Terms of Use and shall not
affect the validity and
enforceability of any remaining provisions.
Contact Us
Please feel free to
contact us with any comments, questions or suggestions you might have
regarding the
information described on our website.
Long Heng
Customer Care
Singapore Number: (65) 65470207
Monday to Saturday 9am -
7pm
Closed on Sunday and
public holidays
Refund Policy
All payment matters
which requires a refund due to arising issues are to be made in person at our
Customer Care location.
Please feel free to
contact us with any disputes, refunds or cancellation you might have regarding
your payment matters.
Singapore Number: (65) 65470207
Monday to Saturday 9am -
7pm
Closed on Sunday and
public holidays